BigWin Privacy Policy

1. Introduction

BigWin makes every effort to protect the privacy of users and the safety of their personal information. This privacy outlines BigWin's practices and procedures for obtaining, using, disclosing, and safeguarding users' information. We are committed to complying with Sri Lankan laws, including the Personal Data Protection Act, where applicable. In accessing our services, you are also governed by the provisions of this privacy policy that ensure a transparent and secure experience for all our users.

2. Information We Collect

BigWin collects various types of information to provide and enhance its services. The information we collect includes:

2.1 Personal Information

These include your name, National Identity Card or passport number, telephone number, e-mail address, and banking details. Having these details assists us in identifying you, processing your payments, and responding to you more efficiently.

2.2 Transaction Details

We also collect information regarding your purchasing history, your payment channels, and your prize-claiming history. These details assist us in running your account, monitoring your participation in our lottery, and processing your payments accurately.

2.3 Technical Information

This includes your IP addresses, device details, browser types, and usage logs. Collecting technical information helps us improve our platform's performance, enhance security measures, and provide a better user experience.

3. How We Use Your Information

BigWin processes user data for the following purposes:

3.1 Identity Verification

We collect and use your information to verify your identity and ensure you meet the necessary eligibility requirements. Currently, we don’t have any measures to identify the user’s eligibility upon registration.

3.2 Transaction Processing

Your details are used in ticket purchasing and prize claiming. By processing transaction details, we can manage your account, track your lottery play, and execute your transactions efficiently and timely.

3.3 User Communication

We use your contact information in sending you lottery results, account details, and promotional content. This keeps you informed about your participation, wins, and new promotions or features on our platform.

3.4 Platform Optimization

Technical information is utilized to enhance the user experience and delivery of service. By analysing usage logs and device information, we can optimize the performance of our platform and deliver a smooth and wonderful experience for each user.

3.5 Legal Compliance

We process your data to comply with legal and regulatory requirements. This involves complying with the laws and regulations of Sri Lanka, including the Personal Data Protection Act, to make our operations legal and transparent.

4. Data Sharing and Disclosure

BigWin is committed to protecting your privacy and does not sell or rent user data to third parties. However, there are specific circumstances under which your data may be shared:

4.1 National Lotteries Board (NLB)

We can pass your details to the National Lotteries Board for ticket validation and prize distribution. This is to guarantee that lottery business is carried out fairly and prizes are awarded to the rightful winners.

4.2 Trusted Service Providers

Your data can be made accessible to trustworthy service providers, such as payment providers or IT infrastructure providers. They assist us in providing our services securely and efficiently. We ensure that all our service providers employ strict data protection practices to protect your data.

4.3 Legal Obligations

We can share your information as the law may demand or as per court orders. This includes fulfilling legal processes, replying to regulatory demands, and ensuring that our activity is legal and clear.

5. Data Security

BigWin employs robust measures to protect user data:

5.1 Encryption

Sensitive data is encrypted during storage and transmission. This ensures that your personal and financial data remains inaccessible to unauthorized parties and is not hacked.

5.2 Secure Servers

User information is stored on restricted servers. The servers have added security protocols to safeguard your data and prevent unauthorized access.

5.3 Regular Audits

Our security systems are regularly checked and audited in a bid to locate and fix any vulnerabilities. This keeps us at the highest level of security and protects your information from danger.

6. Data Retention

User data is retained only as long as necessary for operational or legal purposes.

6.1 Retention Periods

Retention periods are set based on service needs and on law. We keep data only for as long as it is needed to fulfill those purposes.

6.2 Secure Deletion

Once data is no longer needed, it is securely deleted or anonymized. This means that your data will not be stored for longer than necessary and is handled in a manner that protects your privacy.

7. User Rights

In accordance with Sri Lanka’s laws, users have the following rights regarding their personal data:

7.1 Access and Review

You have the right to ask for access to your personal data that is being processed by BigWin. This allows you to view what information we hold and verify its accuracy.

7.2 Request Corrections

If there are inaccuracies in your personal data, you have the right to request that it be corrected. BigWin will update any inaccuracies immediately so that your data is current and accurate.

7.3 Withdraw Consent

Subscribers can withdraw consent from specific data processing, subject to limitations in law. This is where you can prevent specific data processing if you don't wish for your data to be processed that way anymore. Just bear in mind that it might affect your usage of some services.

8. Changes to the Policy

BigWin reserves the right to amend this privacy policy at any time. Users will be notified of material changes via email or in-app notifications. We encourage you to review these updates to stay informed about how we are protecting your personal data and complying with applicable laws.

9. Consent

By visiting our site, you acknowledge your agreement with the use of cookies as stated in this policy. You have the right at any time to withdraw your consent by changing the settings on your browser.

10. Data Protection

Your privacy is valued. All the information collected with cookies is stored and processed under Sri Lanka data protection law and the Personal Data Protection Act, where applicable.

11. Your Rights

Under Sri Lankan law, you have the right to:

Access the data we hold about you.
Request corrections to inaccurate information.
Withdraw consent for data processing (subject to legal obligations).

This Cookie Policy was last updated on March 6, 2025. It reflects BigWin's commitment to transparency and user privacy while ensuring compliance with Sri Lankan regulations.

12. Contact Information

For privacy-related inquiries or concerns, users may contact BigWin through the following channels: